Last updated — 2026-06-18. Privacy Policy.
We only collect personal information that you choose to share with us — your name, email address, and phone number if you contact us, plus whatever details you include in the body of your message. We use that information for one purpose: to write back to you. We do not sell it, lend it, license it, or share it with marketing partners or advertising networks. We store it on the same servers that run this site, kept reasonably long enough to follow up on your inquiry — usually six to twelve months, sometimes longer for orders or projects with open warranty. You may request a copy of everything we hold, ask us to correct mistakes, or have it deleted entirely. Just send a note and we will act on it within thirty days. If you feel we have not handled your data properly, you have the right to lodge a complaint with your local data protection authority.
We use cookies only where necessary to make the site work. That includes a session cookie to keep you logged in or to remember the contents of your basket, plus a cookie that stores whether you've accepted or rejected non-essential cookies (so we don't ask you again). There are no analytics cookies, no marketing tags, no advertising scripts of any kind on this site. We do not load third-party JavaScript that could track you across the web. You can clear cookies in your browser at any time; nothing important will be lost. Essential cookies expire when you close the browser, except the preference cookie which lasts up to a year.
Anything we keep about you is yours to access, edit, port, or remove. Just email us and we'll act on the request within thirty days at no cost. That includes asking for a copy in CSV or JSON, restricting how we process specific records, withdrawing consent for communications, and erasing your records entirely (subject to any legal requirement to retain order data for accounting purposes). Concerns about how we handle your data can also be escalated to the data-protection authority in your jurisdiction.
Isle Brook Crest ("we", "us", or "our"), operated from Tateishi 8-48-10, Katsushika Ward, Tokyo 124-0012, Japan, respects your privacy and is committed to protecting your personal information in compliance with Japan's Act on the Protection of Personal Information (APPI). This policy was last updated on 2026-06-25.
Business: Isle Brook Crest. Address: Tateishi 8-48-10, Katsushika Ward, Tokyo 124-0012, Japan. Contact: hello@islebrookcrest.com (phone: +81 3-3691-6938).
When you contact us, make a booking, or place an order, we collect the information you choose to provide — such as your name, email address, phone number, and the content of your message. We may also automatically collect usage data (access times, referring pages, browser type, and cookie information).
We use personal information only to: (1) respond to enquiries and bookings; (2) provide and improve our services; (3) contact you and verify your identity; (4) analyse site usage in aggregate; and (5) comply with legal obligations. We will obtain your consent before using it beyond these purposes.
We do not share your personal information with third parties without your consent, except where required by law or necessary to protect life, body, or property. Where we engage service providers, we supervise them appropriately.
We may use cookies to improve usability and understand how the site is used. You can disable cookies in your browser settings, although some features may then be unavailable.
We take reasonable and appropriate measures to prevent the loss, leakage, or alteration of personal information.
You may request disclosure, correction, addition, deletion, or suspension of use of your personal information by contacting us at hello@islebrookcrest.com. We will verify your identity and respond promptly in accordance with applicable law.
We retain personal information only for as long as necessary to fulfil the purposes above or as required by law, after which it is securely deleted or anonymised.
For any questions about how we handle personal information, please contact us at Tateishi 8-48-10, Katsushika Ward, Tokyo 124-0012, Japan / hello@islebrookcrest.com.
We may update this policy in response to legal or operational changes. Material changes will be announced on this page.